How a worker transport service became Canada's most controversial low-cost airline

Countries & Cities · Published 12 October 2026 Swipe more like this →

In short: From moving construction crews to the Alberta oil sands to facing aircraft seizures and regulatory scrutiny, the evolution of Flair Airlines is a study in high-stakes expansion. While it promises budget-friendly travel, its journey is marked by intense legal battles and a record-breaking number of passenger complaints.

Founded in 2005 as Flair Air, the company initially focused on workforce transportation for Canada's natural resources and construction sectors. At its peak between 2007 and 2010, it served as the exclusive large aircraft supplier for Shell Canada's Albian Sands project, transporting over 10,000 workers monthly. The airline eventually pivoted toward scheduled passenger services, notably expanding its reach after acquiring the assets of the Manitoba-based discount carrier NewLeaf in 2017.

The airline's growth has been accompanied by significant turbulence. In 2022, the Canadian Transportation Agency (CTA) investigated whether Flair's ownership violated laws requiring Canadian control. Although the airline's CEO, Stephen Jones, faced opposition from the National Airlines Council of Canada, the CTA ultimately ruled in June 2022 that Flair is a Canadian entity. However, the airline has struggled with operational stability; in March 2023, the lessor Airborne Capital Ltd. seized four aircraft following allegations of unpaid lease fees totaling several million dollars.

This period of volatility is reflected in passenger feedback. According to the CTA, Flair recorded the highest number of complaints per 100 flights among major Canadian airlines, averaging 15.3 complaints between April 2022 and March 2023—significantly higher than Air Canada's 4.3. While the airline continues to operate a Boeing 737 fleet with a distinct acid green and black livery, its ambitious goal to reach 50 aircraft by 2025 was pushed back to 2027, and no new acquisitions have been confirmed since June 2023.

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