How digital design could unlock billions for families in need
In short: Millions of people rely on government welfare, yet complex processes and long lines often prevent them from accessing vital support. This video explores how human-centered technology can transform the social safety net.
Digital public servant Amanda Renteria explains why the current delivery of government benefits is often frustrating and discouraging for those who need it most. She identifies four specific factors that hinder effective service delivery.
Through her work at Code for America, Renteria aims to implement digital-first, user-centric social services. This initiative seeks to reach more than 13 million Americans and potentially unlock $30 billion in benefits for low-income families.
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Sources
- Summary by Intellect · source: A Bold Plan to Transform Access to the US Social Safety Net | Amanda Renteria | TED
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